Effective Date: August 6, 2026
1. Introduction
The Cognitive SLP (“we”, “our”, or “us”) is an Ontario sole proprietorship that creates and sells educational materials for speech-language pathologists and related professionals through our online store.
This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you use our website or purchase our products.
By continuing to use this website, you acknowledge that you have read this Privacy Policy
2. Contact Information
Questions or requests regarding your personal information may be directed to us at info@thecognitiveslp.com
3. Information We Collect
We collect only the personal information reasonably necessary to operate our online store.
Depending on your use of the website, we may collect:
- Name
- Billing address
- Email address
- Order history
- Purchase details
- IP address
- Browser and device information
- Technical information required for website security and operation
We do not intentionally collect sensitive personal information.
We do not knowingly collect personal information from children under the age of 13.
4. Why We Collect Information
We collect personal information only for purposes including:
- processing purchases
- delivering digital products
- providing customer support
- responding to inquiries
- Sending emails (if you subscribe to mailing list(s))
- maintaining customer accounts (if applicable)
- preventing fraud
- complying with legal obligations
- maintaining website security
- maintaining accounting and tax records
We do not collect more information than is reasonably necessary.
5. Legal Basis and Consent
By providing personal information through this website, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy.
Where required by law, consent may be withdrawn, subject to legal or contractual restrictions.
Withdrawal of consent may affect our ability to provide products or services.
6. Payment Information
Payment card information is processed by our third-party payment processor.
We do not store complete credit card numbers or security codes on our servers.
Please refer to the privacy policy of your payment processor for information about how payment information is handled.
7. WooCommerce
Our online store operates using WooCommerce.
WooCommerce stores information necessary to:
- process purchases
- complete orders
- manage customer accounts (if enabled)
- generate invoices
- comply with tax obligations
8. Cookies
Our website uses cookies and similar technologies to:
- remember shopping cart contents
- maintain user sessions
- improve website functionality
- enhance security
- understand website performance
Most browsers allow cookies to be disabled, although doing so may affect website functionality.
9. Analytics
We may use privacy-respecting analytics tools to understand website usage.
Analytics information is generally aggregated and is not intended to identify individual users.
10. Disclosure of Information
We do not sell personal information.
We disclose personal information only where reasonably necessary, including to:
- payment processors
- website hosting providers
- cloud storage providers
- email service providers
- accounting professionals
- legal advisers
- government authorities where required by law
Service providers are expected to protect personal information using appropriate safeguards.
11. International Processing
Some service providers may store or process information outside Canada.
Where this occurs, personal information may become subject to the laws of those jurisdictions.
12. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including:
- SSL/TLS encryption
- secure hosting
- password protection
- software updates
- limited access to customer information
No method of electronic storage or transmission is completely secure.
13. Retention
We retain personal information only as long as reasonably necessary to:
- complete transactions
- comply with tax laws
- maintain accounting records
- resolve disputes
- enforce our legal rights
Information that is no longer required will be securely deleted or anonymized where reasonably practicable.
14. Access and Correction
You may request access to the personal information we hold about you.
You may also request correction of inaccurate information.
Requests may be submitted to us at info@thecognitiveslp.com.
Reasonable proof of identity may be required.
15. Complaint Process
If you believe your privacy rights have been violated, please contact us first at info@thecognitiveslp.com.
If concerns cannot be resolved, you may contact the Office of the Privacy Commissioner of Canada.
16. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
17. Changes to this Policy
We may update this Privacy Policy from time to time.
The revised version becomes effective upon publication on this website.
The Effective Date will be updated accordingly.